Refund and Returns Policy

Return and Refund Policy

At our establishment, we uphold a 7-day return policy, granting you a week from the receipt of your purchase to initiate a return.

Eligibility for Returns
To qualify for a return, the item must remain in its pristine, unaltered state—unworn or unused, with the original tags intact, and enclosed in its primary packaging. Additionally, a receipt or valid proof of purchase is mandatory for processing your request.

To commence the return process, kindly reach out to us via email at support@euvapeshops.com.

Upon approval of your return, we will furnish you with a prepaid return shipping label and precise instructions regarding the procedure and address for dispatching the package. Please note that any items sent to us without prior return authorization will be declined.

For any inquiries or clarifications regarding returns, feel free to contact us at support@euvapeshops.com.

Damages and Issues

We advise thoroughly inspecting your order upon its arrival. Should you discover any discrepancies—such as defects, damages, or receiving an incorrect item—promptly notify us so we can assess the matter and resolve it efficiently.

Exceptions and Non-Returnable Items

Certain categories of items are ineligible for return. This includes:

• Perishables (e.g., food, flowers, or plants)
• Customized merchandise (e.g., personalized or special-order items)
• Personal care products (e.g., beauty and grooming items)
• Hazardous materials, flammable liquids, and gases

If you have specific concerns about the returnability of an item, please don’t hesitate to reach out for clarification.

Additionally, items marked as final sale or gift cards are not eligible for returns.

Exchanges

For an expedited exchange process, we recommend returning the unwanted item. Upon acceptance of the return, you can place a new order for the desired item separately.

European Union: 14-Day Cooling-Off Period

For orders shipped to the European Union, you are entitled to a 14-day window to cancel or return your order without the need for a stated reason. The conditions for the returned item remain identical: it must be unworn or unused, with the original tags and packaging, accompanied by a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed via your original payment method within 10 business days.

Please be aware that banking institutions or credit card providers may require additional time to post the refunded amount to your account.

If 15 business days have elapsed since your refund was approved and the amount has not been credited, please contact us at support@euvapeshops.com.