Faqs
FAQs
Payment
Which payment methods do you accept?
We support the following payment methods: PayPal, Credit/Debit Card, Direct Bank Transfer, Pay with Crypto, BLIK, Bancontact, iDEAL, Multibanco, MyBank, Przelewy24, Trustly, and EPS, and more. You can view the available payment options on the checkout page.
Why was my payment declined?
There are multiple factors that might cause a payment to be declined. It could be due to inaccurate credit card details, a lack of sufficient funds, or glitches with the payment service. Make certain that the payment details you supply are correct. Alternatively, get in touch with your payment service provider to sort out the problem.
How can I obtain an invoice?
To obtain an invoice, you are able to make a request while proceeding with the checkout. Subsequently, we’ll dispatch it to you through email.
Do you offer cash-on-delivery (COD) payment option?
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Is there an option to enter a discount code or gift card?
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
Is payment secure?
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
How can I request a refund?
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
How can I view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Shipping
What's the shipping policy?
Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia（expcet Kalimantan Island）
| Country | Shipping Method | Shipping Time |
| USA | Local UPS Ground | 10~15 Days |
| UK | Local DPD Express | 7~12 Days |
| Germany | UPS/DPD/DHL Germany | 8~15 Days |
| France | UPS/DPD/DHL Germany | 10~15 Days |
| Belgium | UPS/DPD/DHL Germany | 10~15 Days |
| Luxembourg | UPS/DPD/DHL Germany | 10~15 Days |
| Netherlands | UPS/DPD/DHL Germany | 10~15 Days |
| Czech Republic | UPS/DPD/DHL Germany | 10~15 Days |
| Poland | UPS/DPD/DHL Germany | 10~15 Days |
| Croatia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovakia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovenia | UPS/DPD/DHL Germany | 10~15 Days |
| Finland | UPS/DPD/DHL Germany | 10~15 Days |
| Denmark | UPS/DPD/DHL Germany | 10~15 Days |
| Sweden | UPS/DPD/DHL Germany | 10~15 Days |
| Austria | UPS/DPD/DHL Germany | 10~15 Days |
| Italy | UPS/DPD/DHL Germany | 10~15 Days |
| Hungary | UPS/DPD/DHL Germany | 10~15 Days |
| Lithuania | UPS/DPD/DHL Germany | 10~15 Days |
| Estonia | UPS/DPD/DHL Germany | 10~15 Days |
| Latvia | UPS/DPD/DHL Germany | 10~15 Days |
| Greece | UPS/DPD/DHL Germany | 10~15 Days |
| Ireland | UPS/DPD/DHL Germany | 10~15 Days |
| Portugal | UPS/DPD/DHL Germany | 10~15 Days |
| Spain | UPS/DPD/DHL Germany | 10~15 Days |
| UAE (Dubai only) | Dubai dedicated line | 12~18 Days |
| South Africa | South Africa dedicated line | 15~25 Days |
| Vietnam | Vietnam dedicated line | 3~5 Days |
| West Malaysia | Malaysia dedicated line | 4~8 Days |
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Is free shipping available?
Free shipping is available in the US Europe and Australia.
How are shipping costs calculated?
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
How can I track my order?
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
Do I need to pay customs duties?
Not required for now, except in Canada and Denmark.
What is the estimated shipping time?
Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.
Security
How is website security ensured?
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
How is my personal information safeguarded?
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
Is payment information secure?
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
How do I report suspicious activity?
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Are there anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
Returns
I would like to change my ordered items. What should I do?
You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at support@euvapeshops.com to request changes.
How do I return a product?
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at support@sleekvape.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at support@sleekvape.com for any questions related to returns.
